Northwood Senior Living
How a senior living community streamlined operations and enhanced family communication across multiple facilities.
🏠 CommunityUnifying Care with Technology
Northwood Senior Living manages care for hundreds of residents across multiple facilities. Their biggest challenge was fragmented communication between staff, families, and external providers, which created logistical bottlenecks and a constant risk of miscommunication. They needed a single, trusted solution to centralize their operations and provide a seamless experience for everyone.
"ReunionCare gave our staff a single source of truth for every resident's care plan, transforming our operations."
By implementing ReunionCare’s Professional Plan, Northwood Senior Living was able to transition to a unified, digital care management system. This powerful platform provided their staff with a centralized dashboard to track all resident information, from health metrics to daily activities. It eliminated the inefficiencies of phone calls and emails, freeing up their team to focus on what matters most: providing exceptional care.
Using ReunionCare, they were able to:
- Streamline Operations. They centralized communication and data, leading to a significant reduction in administrative overhead and a more efficient workflow for their staff.
- Enhance Family Engagement. They provided a secure platform for families to stay updated on their loved one's care, leading to stronger relationships and increased trust.
- Improve Coordination. Staff, families, and outside professionals could all access the same information in real-time, ensuring a cohesive and proactive approach to every resident's care.
From front-desk calls to connected community
How Northwood Senior Living rolled ReunionCare out across its community, milestone by milestone, over the first 90 days.
The front desk as switchboard
Families called the front desk for updates. Staff relayed news by phone one relative at a time, and messages often went stale.
manual calls · hours of lagCare circles for every resident
Northwood sets up a shared circle for each resident, connecting staff and family in one thread with photos and updates.
120 residents onboardedFamilies in the loop, automatically
Daily activity, meals, and wellness post to each circle. Front-desk call volume drops as families get updates in real time.
~30% less relay timeA calmer, more connected community
Staff spend more time with residents and less on the phone, and families feel present even from far away.
98% of families connectedThe night a family felt close from far away
One resident's daughter lived across the country and had always worried about missing the small moments. Around week six, a Northwood aide posted a short photo update to the family circle: her mother laughing at the community's music afternoon. The daughter saw it within minutes and replied from her office two time zones away. "For the first time since she moved in, I felt like I was there with her," she wrote. Moments like that, multiplied across 120 residents, changed how connected the whole Northwood community felt, for families and staff alike.
Ninety days, in the community's own numbers
Figures are based on Northwood Senior Living's rollout of ReunionCare care circles, family messaging, and wellness updates across its community.
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